RESOURCES

FCRA Compliance

Our clients have confidence knowing that Insource operates in full compliance with employment screening regulations, including the Fair Credit Reporting Act (FCRA). The FCRA promotes accuracy, fairness, and privacy of information in consumer reporting agencies (CRAs). Companies like Insource and the employers using their services are governed by the FCRA. This law ensures that consumer report information is accurate and protects privacy. Amendments to the FCRA require employers to inform individuals if consumer reports are used for employment purposes and notify them promptly if such reports may negatively impact employment decisions.

Compliance & Security

Compliance and security are essential to your organizational success. Employers need to conduct background screenings in a way that complies with numerous federal and state privacy laws. That’s why it is important to outsource to a trusted provider. 

Ultra-Secure

At InSource, we invest in state-of-the-art servers, systems, and security. All data is transferred via encryption and hosted in our secure cloud infrastructure.

Strict Privacy Policy

InSource's privacy policy applies to all information we receive from you or our clients in connection with a request for a background check, whether that information is submitted via fax, electronically, or online.

Strict Guidelines

InSource strictly follows the guidelines of the FCRA (Fair Credit Reporting Act).

Zero Nonsense

We will not share your information with any third party outside of our organization, except to gather the information requested to produce requested consumer reports or as required by law under a court order. We take precautions to ensure that unaffiliated third parties or affiliates treat the information in a similarly responsible manner to our privacy policy.

Frequently Asked Questions

GENERAL FAQ

  • What are your hours of operation?

    InSource hours of operation are: Monday through Friday 8:00 AM to 4:00 PM Eastern Standard Time.

  • How do we get set up with Insource?

    Set up is quick and easy. We will e-mail you all of the necessary forms and instructions to get started.

  • What sets you apart from your competitors? Why should we choose you?

    Providing great customer service to our customers is very important to us. InSource is committed to our customers and they are our #1 priority.

BILLING FAQ

  • How and when will we be billed?

    You will be billed monthly. Our terms are net 30 days. Invoices will be e-mailed to you.

  • What forms of payment do you accept?

    We accept company checks and money orders.

SERVICES FAQ

  • How does an employer request a background check?

    Employers can email their documents to our secure email or use our secure web access platform by using their individual username and password.

  • What is your average turn around time?

    Our average turn around time is 24 to 48 hours depending upon the searches that was ordered.

  • How is an employer informed of results?

    Completed background checks can be emailed to our customer via our secure email or the results can be posted to our secure platform for easy view and retrieval. 

COMPLIANCE FAQ

  • How do you access the information you report?

    Access to information found on your report is obtained in various manners. Information is obtained through direct contact with employers, schools, people, companies, governmental agencies, courts, licensing bureaus, credit bureaus and direct sources of driving records. Insource utilizes a network of nationwide criminal researchers to provide us with criminal records.